Synthetic Bureaucracy Index
SBI is a risk index, not a health percentage.
Higher score = more synthetic bureaucracy.
100 / F means severe synthetic bureaucracy.
Why it failed: SBI above fail_above threshold (50)
SBI measures synthetic bureaucracy in an agent workflow — coordination loops, ownerless decisions, fake compliance, low real work, and evidence gaps. Higher score means higher workflow risk.
- 0= clean
- 35–75= gray zone
- 100= severe bureaucracy / gate failure
100 / F means severe synthetic bureaucracy.
What this means
This is not a performance score. It is a bureaucracy-risk score. A high SBI means the workflow looks active in logs but is not producing evidence-backed work.
The agents are handing responsibility back and forth instead of completing the refund.
Executive diagnosis
The workflow produced circular coordination without evidence-backed progress or a clear owner.
- Coordination loop detected
- No tool-backed progress
- CI gate blocks this workflow
Workflow intervention map
How the trace flows, where coordination breaks, and where SBR returns a CI decision.
Where SBR intervenes
SBR does not rewrite the workflow. It detects the failure pattern, attaches evidence, and returns a CI-readable decision before the workflow reaches production.
Technical graph details
Top findings
Circular Handoff
highAgents repeatedly hand work to each other without making progress, forming a coordination loop.
Impact: responsibility bounces between agents; customer outcome remains unresolved.
cycle: compliance_agent -> intake_agent -> compliance_agent
Ownerless Decision
mediumA required decision or completion step has no assigned owner, causing the workflow to stall.
Impact: no agent owns completion.
intake_agent: Looping back to compliance agent. We seem to be going in circles on this refund.
Low Real Work Progress
highThe workflow spends most of its activity on coordination rather than substantive tool-backed execution.
Impact: activity appears high, but evidence-backed work is missing.
real_work_completion_ratio=0.000